Patients & Visitors

Your Hospital Stay​

At Asian Spine Hospital we strive to make your hospital stay a seamless experience. Our professional team is committed to ensuring that your stay with us from admission to discharge is comfortable, by addressing all of your needs as they arise.

Our world-class amenities, infrastructure and sanitary, spacious rooms help make your stay with us pleasant and aid in your speedy recovery. Our nursing and house-keeping staff are well trained in delivering high quality services of both medical and non-medical aspects at your beck and call.

Prior to admission, we would need your cooperation to complete the following formalities:

  • Admission notice from your doctor
  • Your insurance information and employee credentials (if using professional insurance)
  • A valid passport (if you are an overseas citizen)
  • All necessary medical reports and personal belongings.

Your Treatment

We at Asian Spine Hospital have a patient-centric approach to treatment. Before commencing treatments, we educate the patient about their health condition, and all available treatment options before we obtain consent to proceed.

We establish a completely transparent approach in decision making process, so that the patient is in control of treatment parameters. Our commitment to continual research guarantees that you are given proficient and cost-effective treatments of prime quality.

Throughout the course of the treatment, all your medical care responsibilities are taken care of by co-ordinated efforts of the team allotted to you. We pride ourselves in our strict adherence to patient confidentiality and thorough personal care at every step of the way.

Patient Rights

  • Patient has a right to privacy and to be protected from neglect or abuse during examination and treatment.
  • Patients have a right to receive treatment without discrimination based on socioeconomic status, age, gender, sexual orientation, religion, caste, cultural preferences, linguistic and geographical origins or political affiliations
  • Patient and his/her designated caretaker have the right to complete information about the care provider, plan of care, its risks, alternatives, benefits, prognosis and costs of treatment.
  • Patient and his/her caregivers have a right to access to his / her clinical records in a timely manner.
  • Patient has the right to refuse or discontinue treatment and seek additional opinion regarding clinical care.
  • Patient has a right to complain, and be informed on how to voice a complaint & redressal process.
  • Patient has a right to information in a language of the patient’s preference and in a manner that is effortless to understand.
  • Patient has a right to confidentiality, personal dignity and to receive care without any form of stigma and discrimination.
  • Patient has a right to consent for blood transfusion, anaesthesia, surgery, research, organ donation and other procedures

Patient Responsibility

  • Patients are responsible for providing correct and complete information about full name, address, ID proof and other information their health and past medical history.
  • Patients are responsible for reporting if they do not understand the planned treatment or their part in the plan and obtaining clarity about care plan and adverse outcomes.
  • Patients are responsible for following the recommended treatment plan they have agreed to, including instruction from nurses and other
    health personnel and keeping appointments.
  • Patients are responsible for following facility rules regarding smoking, noise, use of electrical equipment and visiting hours.
  • Patients are responsible for respecting the property and rights of others admitted patients.
  • Patients are responsible for what happens if they refuse the planned treatment.
  • Patients are responsible for paying for their care.

Discharge procedure

Once you have been approved for discharge by your consultant doctor, the resident doctors and nurses compile a document called the “discharge summary”. This file is then sent to the in-patient billing reception for clearance, following which a detailed final bill is prepared. When the final bill is ready, you must clear your dues at the allocated billing counter. The entirety of this process takes around three hours after receipt of the discharge note from the consultant.

In case of any third party insurance policy, the process may take longer because approval of the final bill has to be confirmed by your insurance provider.

Your Hospital Stay​

At Asian Spine Hospital we strive to make your hospital stay a seamless experience. Our professional team is committed to ensuring that your stay with us from admission to discharge is comfortable, by addressing all of your needs as they arise.

Our world-class amenities, infrastructure and sanitary, spacious rooms help make your stay with us pleasant and aid in your speedy recovery. Our nursing and house-keeping staff are well trained in delivering high quality services of both medical and non-medical aspects at your beck and call.

Prior to admission, we would need your cooperation to complete the following formalities:

  • Admission notice from your doctor
  • Your insurance information and employee credentials (if using professional insurance)
  • A valid passport (if you are an overseas citizen)
  • All necessary medical reports and personal belongings.

Advice and Support

Our team at Asian Spine Hospital offers many advice and support services to our patients as well as visitors. We are always happy to provide adequate information to our patients, to create awareness and ensure understanding about the patient’s rights.

You can reach out to us at any time using this platform. We will always do our best to promptly address your general concerns and queries regarding the treatment or care provided.
We also provide interpreter and translator services for the patients who require them to assist in efficient communication. Our skilled patient counsellors are also available to guide patients through all steps from admission until discharge.

International Patients

Asian Spine Hospital has a committed International Patient Team which makes patient’s experience stress-free and comfortable. Moreover, we also take care of all the patient & attendant requirements.

Our services for international patients include

  • Counselling patients on procedure, its cost and other details​
  • Guidance on Visa procedure & formalities
  • Assistance for boarding, lodging and transport
  • Facilitation for sending the medical visa invitation letter
  • Guidance in choosing airline and transit information
  • Providing translation services (if required)
  • Assistance in FRRO (Foreign National Regional Registration Office) arrival formalities

Process for International Patients

  • Give a call for enquiry
  • Receive expert medical opinions
  • Arrange for the visa
  • Book an appointment
  • Get a pre-operative consultation with your surgeon
  • Pre-preparation for the surgery
  • Recovery after the surgery
  • Follow-up

Required documents:

  • Previous medical reports (if any)
  • Passport
  • Visa documents
  • Copy of the treatment plan provided by the hospital
  • Passport size photographs

Book an Appointment online